100% Satisfaction Guarantee
Delivery and Pickup
There’s nothing more satisfying than opening a fridge full of fresh groceries. Glistening apples, fresh juice, and ready-to-eat lasagna – that’s our perfect view. We want it to be yours too. Our delivery team will review your order to make sure everything is perfect on arrival.
That's part of our 100% Satisfaction Guarantee.
If for any reason you are not satisfied with an item you receive or have mistakenly ordered the wrong product, let your delivery team member know and they’ll take the item back and arrange for a credit to your account.
If you notice a concern after your driver has left, please email our Customer Care team about any order issues within five days of the day on which the item was delivered. Please include as many details as possible as well as a photo of the item(s) for us to review.
All refunds are at the complete discretion of Greatview Orchards. Refunds will not be granted for items that were not properly stored. Refunds will be issued within 3-5 business days.
Product Availability
What’s a midnight snack without your favourite cheese? Just like you, we have our preferred grocery items and get disappointed when they are out of stock. Occasionally, items that were in stock when you placed your order will be out of stock when your order is being selected for delivery. If a product is out of stock, we will try to provide a suitable substitute (as similar as possible to your original selection), but only if you authorize it. You can authorize substitutions by selecting the "accept substitutions” checkbox at check out.
If a substitution is made, you will always be charged the lower of the two prices. This means if the substitute item costs more than the original item, then you will only pay the lower price of the item you originally ordered. If the substitute item costs less than the original item, then you will pay the lower price of the substituted item. We’ll always do our best to select and pack your order to get your favourite items to your door.